Simply Serene Solutions, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us through our websites www.simplyserenesolutions.com/www.menopause.guru/www.menopausemasterysolutions, SMS/text messages, emails, phone calls, or in-person/virtual engagements.Information We CollectWe may collect the following types of personal information:
Identity and Contact Data: Simply Serene Solutions, LLC
Jeanne D Andrus, Principal
714 S Filmore St
Covington, LA 70433
(985) 273-5671/[email protected]
Professional Data: Providing menopause mastery coaching, nlp coaching, hypnotherapy, and training/certification in hypnotherapy
Transactional Data: Payment information (processed securely via our payment processors, which may include Stripe, PayPal, and/or other trusted providers).
Service Preferences: Current services can be found on our websites.
How We Collect Information: We gather information through:
Direct Interactions: Online forms (e.g., [Insert Form Types, e.g., sign-ups, requests]), phone calls, texts, emails, or in-person/virtual consultations.
Automated Technologies: Cookies, or similar tools on our website to track usage and improve functionality.
Third-Party Tools: Platforms like [GoHighLevel (GHL) ] (for scheduling and communication) and Stripe/PayPal (for payments).
How We Use Your Information:
We use your information to:
Provide services, manage registrations, scheduling, and service delivery.
Send confirmations, reminders, and updates about your services or opportunities.
Process payments securely through trusted providers.
Respond to inquiries and provide customer support.
Send promotional messages via email or SMS, only with your prior express written consent.
Analyze and improve our services, website, and customer experience.
Comply with legal obligations or protect our rights.
How We Store and Protect Your Information:
Your data is stored securely in our CRM system, GHL. Access is restricted to authorized personnel trained in data protection. We implement robust technical and organizational measures—such as encryption, firewalls, and regular security audits—to safeguard your information against loss, misuse, unauthorized access, or disclosure. Payment data is processed via PCI-compliant providers and not stored on our servers.
Sharing Your Information:
We do not sell, rent, or lease your personal information, including mobile phone numbers or opt-in consent data, to any third parties or affiliates for marketing or promotional purposes. We may disclose your information only in these limited circumstances:
Service Providers: Trusted partners like GHL (for CRM and messaging) and Stripe/PayPal (for payments) who assist in delivering our services, bound by strict confidentiality agreements.
Legal Requirements: If compelled by law, court order, or government authority.
Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice and safeguards. We ensure all disclosures align with applicable laws and protect your privacy to the fullest extent possible.
Marketing Communications and SMS Program:
Opt-Out: Reply "STOP" to any SMS to unsubscribe instantly, or click "unsubscribe" in emails
No Sharing: Your mobile number and opt-in data will never be shared with third parties or affiliates for marketing purposes.
Email Compliance: We are committed to ensuring all marketing communications comply with applicable laws and respect your preferences. Messages sent via email or SMS through our program, GHL, will include clear identification of Simply Serene Solutions or The Menopause Guru as the sender, along with our physical address at Covington, LA, as required by law. You may receive these communications based on your prior express written consent or an existing business relationship with us. We will process opt-out requests promptly, within 10 business days, and maintain a record of your preferences to prevent unsolicited contact. Your contact information will not be sold, rented, or shared with third parties for their marketing purposes under any circumstances. To unsubscribe from future emails, please click the Unsubscribe Link or reply with "UNSUBSCRIBE" in the subject line.
Cookies and Tracking: Our website uses cookies and tools like [Insert Analytics Tool] to enhance user experience, track site performance, and tailor content. You can manage or disable cookies via your browser settings, though this may affect functionality. We do not use tracking data for unauthorized purposes or share it with third parties for marketing without consent.
Children’s Privacy: Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.
Your Rights: Depending on your location (e.g., under CCPA for California residents), you may have rights to:
Access, correct, or delete your personal information.
Opt out of marketing communications.
Request details about how your data is processed. To exercise these rights, contact us at the details below. We’ll respond within legally required timeframes (e.g., 45 days under CCPA).
Retention: We retain your information only as long as necessary to fulfill the purposes outlined here (e.g., service delivery, legal compliance), typically no longer than [Insert Retention Period, e.g., 5 years] after your last interaction, unless required by law.
Third-Party Links and External Sites:
Our website may contain links to third-party websites or services not operated by us. This Privacy Policy does not apply to those external sites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit. Your interactions with these sites are at your own risk.
International Data Transfers:
If you are located outside our primary operating region, your personal information may be transferred to, stored, and processed in other regions where we or our service providers operate. We ensure these transfers comply with applicable data protection laws through appropriate safeguards, such as contractual agreements or recognized legal mechanisms. For more details on international transfers, contact us via our provided contact methods.
Do Not Track (DNT) Signals:
Some browsers offer a Do Not Track (DNT) feature to signal your preference against online tracking. Our website does not currently respond to DNT signals, as there is no universal standard for interpreting them. However, you can manage tracking preferences through our website settings or by contacting us directly. We are committed to providing you with meaningful choices about tracking as technology evolves.
Data Subject Requests Process :
To exercise your privacy rights (e.g., access, deletion, correction), submit a request through our designated contact channels. We will verify your identity using reasonable methods to protect your data. Requests are processed free of charge unless they are excessive, repetitive, or unfounded, in which case we may charge a reasonable fee or decline to act, as permitted by law. We aim to respond within applicable legal timeframes, with extensions communicated if allowed.
Accessibility Statement:
We are committed to making this Privacy Policy accessible to all users, including those with disabilities. If you require this policy in an alternative format (e.g., large print, audio), please reach out to us through our contact options. We strive to comply with relevant accessibility standards where applicable.
Artificial Intelligence and Automated Decision-Making:
We may use artificial intelligence or automated tools to enhance our services, such as improving user experience or analyzing trends. These tools do not make decisions with legal or significant effects on you without human oversight. If automated decision-making is used in a way that impacts you meaningfully, we will notify you and provide an opportunity to request human review, where required by law.
Changes to This Policy:
We may update this Privacy Policy to reflect legal, operational, or technological changes. Updates will be posted on [Insert Website URL] with a revised effective date. We encourage periodic review. For significant changes, we’ll notify you via email or SMS (if opted in). Continued use of our services after updates constitutes acceptance.
Compliance and Legal Advice:
This policy aligns with industry standards (e.g., A2P 10DLC, TCPA) and applicable laws. However, we strongly recommend consulting legal counsel to ensure full compliance with your specific obligations, as laws vary by jurisdiction.
For questions, concerns, or to exercise your rights:
Simply Serene Solutions, LLC
Jeanne D Andrus, Principal
714 S Filmore St
Covington, LA 70433
(985) 273-5671/[email protected]
Effective Date: January 1, 2025 These Terms of Service ("Terms") govern your access to and use of the services and website (the "Website") provided by Simply Serene Solutions ("we," "us," or "our"). By accessing or using the Websites www.simplyserenesolutions.com, www.menopause.guru, www.menopausemasterysolutions, www.menopausebooks.com, SMS program, or any interactions with our platform, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.
1. Acceptance of Terms: By using our Website and services, you accept and agree to be bound by these Terms and any other applicable policies or guidelines referenced herein, including our Privacy Policy. If you do not agree to these Terms, you may not use our Website or services.
2. User Eligibility: To use our Website or services, you must be at least 18 years old or have the legal capacity to enter into a binding contract. If you are under 18, you may not use our services without the consent of a parent or guardian. Use by children under 13 is prohibited.
3. Services Provided: We provide health and life coaching, nlp coaching and Time Line Therapy®, hypnotherapy, and certified hypnotherapy training. By accessing the Website, you agree to use these services in accordance with the Terms and applicable guidelines. Our SMS program, GHL, delivers:
Confirmations and reminders for appointments and classes.Updates about services or opportunities. Occasional promotional offers, only with your consent.
4. Account Registration: In some cases, you may be required to create an account to access certain features of the Website or services, such as course content, scheduling, profile management]. You agree to provide accurate, current, and complete information when creating your account and to update this information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
5. User Obligations and Restrictions: When using the Website and services, you agree to:
Use the Website and services for lawful purposes only.
Not engage in activities that may harm, disrupt, or interfere with the Website, our services, or other users (e.g., phishing, smishing).
Not violate any applicable laws, regulations, or third-party rights.
Not use any automated means to access the Website or services without prior permission (e.g., bots, scrapers).
Violations may result in suspension and reporting to authorities.
6. Payment and Billing: If you make a purchase or subscribe to paid services (e.g., [specific paid offerings]), you agree to provide accurate and complete billing information. All payments will be processed securely via our chosen payment processors, which may include Stripe, PayPal, and/or other trusted providers, according to the pricing and payment terms displayed on the Website. You authorize us to charge your selected payment method for the services you choose. Payments are bound by the agreements for specific services and packages. Standard message and data rates may also apply per your carrier plan for SMS usage, and we are not responsible for carrier fees.
7. Content Ownership & User-Generated Content: The content on the Website, including text, images, logos, videos, and other materials, is the property of Simply Serene Solutions, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or use any of this content without our prior written consent. If you submit content to the Website or services (e.g., comments, reviews, or other materials), you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content in connection with our operations. You are solely responsible for ensuring your content is lawful, non-infringing, and appropriate. We reserve the right to remove or edit user content at our discretion without notice.
8. Third-Party Links: Our Website may contain links to third-party websites or services. These third-party sites are not owned or controlled by us, and we are not responsible for the content, privacy practices, or activities of these third parties. We encourage you to review the terms and policies of any third-party websites you visit.
9. Privacy Policy: Your use of our Website and services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Termination: We may suspend or terminate your access to the Website and services at any time, without notice, if we believe you have violated these Terms or engaged in activities that could harm the Website, services, or other users. Upon termination, you must stop using the Website and services immediately.
11. Limitation of Liability: To the fullest extent permitted by law, Simply Serene Solutions, LLC will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use the Website or services, even if we have been advised of the possibility of such damages. Our liability for any claim arising from these Terms is limited to $100 or the amount you paid us in the last 12 months, whichever is less.
12. Indemnification: You agree to indemnify, defend, and hold harmless Simply Serene Solutions, LLC, its employees, affiliates, and partners from any claims, damages, liabilities, and expenses arising from your use of the Website or services or your violation of these Terms.
13. Governing Law & Dispute Resolution: These Terms shall be governed by and construed in accordance with the laws of St. Tammany Parish, Louisiana. Any legal actions or proceedings arising under these Terms shall be brought exclusively in the courts of Covington, Louisiana, U.S.A.. Any disputes arising from these Terms or your use of the Website or services will be resolved through good-faith negotiation first. If unresolved after 30 days, disputes shall be submitted to binding arbitration under the rules of a recognized arbitration body, unless applicable law requires otherwise. Arbitration will occur in a mutually agreed location or our primary operating region. You waive the right to participate in class actions unless prohibited by law.
14. AI and Automated Workflows: We may employ artificial intelligence, machine learning, or automated workflows to support or enhance the Website and services, such as improving functionality, personalizing experiences, or processing data efficiently. These technologies are used to assist in delivering our offerings and do not independently make decisions that produce legal or significant effects on you without human oversight. If such technologies are applied in ways that materially impact you, we will provide notice and, where required by law, an opportunity to request human review or opt out of such processes. You acknowledge that these tools may rely on data you provide, and we are not liable for errors or outcomes resulting from incomplete or inaccurate input.
15. Changes to Terms: We reserve the right to modify or update these Terms at any time. Any changes will be posted on www.simplyserenesolutions.com, and the revised Terms will be effective as of the date indicated. Your continued use of the Website and services after such changes constitutes your acceptance of the new Terms.
16. Additional SMS Program Details:
Opt-In Process: To receive SMS messages via GHL, you must provide prior express written consent via our website (e.g., checking an opt-in box). Consent is not a condition of using our core services.
Opt-Out Instructions: Text "STOP" to any message to opt out immediately. You’ll receive a confirmation and no further messages unless you rejoin. For emails, click "unsubscribe" in any marketing email.
Rejoining Instructions: Text "START" to rejoin the SMS program after opting out. You’ll resume receiving messages per your original consent.
Message Frequency and Costs: Frequency varies (e.g., [estimated frequency, e.g., 1-5 messages/month]), depending on service needs or opportunities. Standard message and data rates may apply per your carrier plan.
17. Contact Us: If you have any questions or concerns about these Terms of Service, please contact us:
Simply Serene Solutions, LLC
Jeanne D Andrus, Principal
714 S Filmore St
Covington, LA 70433
(985) 273-5671/[email protected]
Jeanne Andrus is not a medical practitioner. You should not rely on the information on this site, or in any email as an alternative to medical advice from your medical practitioner. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition, you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this site.